The CPA (Compliance Process Automation) interface is dedicated to compliance standards such as MIFID 2 or Dodd Frank applicable to your Teams communications (Teams to Teams or via your SBC Direct Routing).
Compliance alarms cover the main points of current legislation concerning unified communications.
They include recording loss incidents (comparison between your Teams call logs and your recording system), accuracy incidents (if a recording is too short, too long or empty), storage incidents (verification of the service that validates the recording on a database), voice quality incidents (choppy voice, robotic voice or voice with echo on your recordings) and, finally, availability incidents (verification of the availability of your Teams telephony system and your recording system).
This section shows the volume of your Teams calls and your recording volume. The number of lost recordings and details of unrecorded calls are provided.
A doughnut-shaped graph shows you the breakdown by type of accuracy incident (not stored, too short, too long); you'll also find an evolutionary curve over the last three months to track the evolution of your incidents, as well as a detailed table with your communications.
A doughnut-shaped graph shows you the breakdown by type of voice quality incident (hatched, robotic, with echo); you'll also find an evolutionary curve over the last three months to track the evolution of your incidents, as well as a detailed table with your communications.
In this section you will find details of your recordings with storage incidents and availability incidents.